Apple has revamped its AppleCare Support website and launched a new layout, offering a 24/7 chat option, large, easy-to-click buttons and a simpler design. (The chat function is only available for products that are subject to AppleCare; Users are required to enter in the serial number of the affected product.) Note: Users with products that aren't covered by AppleCare can choose to either purchase a one-time support incident for $19.99 or request an exemption.
The page features links to each of Apple's products, including Macs, iPods, iPhones, and iPads, as well as a number of services including iTunes and other
apps. When clicking one of the aforementioned categories, the site will offer further options. After an issue has been selected, customers are able to choose from several different help options, including a phone call with Apple Support, a live chat session, or an in-person appointment at the Genius Bar or other Apple Authorized Service Providers. For more information, check out this article at 9to5Mac.
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